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Policy
Postal
Rates Went Up on January 23, 2012
Our Shipping Day ENDS at 4PM (CST) EDARTS
SHIPPING INFO We
will do our Best to send your order
via the most efficient (service + cost)
method per each circumstance!
If you doubt Anything,
Here- Please CALL US! We
Can NOT Use any shopping cart plug-in to
Accurately determine fair shipping
costs for
our customers. We do Every Order Manually to
Best determine your
shipping charges. Get
an Approximate Shipping Rate All
Merchandise (and catalogs) are dispatched
via UPS, USPS, Spee-Dee, or FedEx
(rarely). We
now use SPEE-DEE to dispatch parcels to customers in:
Illinois, Indiana, Iowa,
Wisconsin, Nebraska,
and- Both Dakotas! Saving you Money!
Spee-Dee Picks-Up
Daily at NOON
We
use Delivery Confirmation on Most Orders!
Postal
Insurance is:
$0.60/$100 (USA)
$1.50/$100 (Int'l)
Must be Requested
when checking-out.
We reserve the right to institute insurance
when deemed necessary.
This happens on Higher Value Orders.
Randy makes a Daily Pickup (mon-fri) We
Do Not, normally, ship on Saturday or Sunday.
Sat. and Sun. are also Not considered
"Days in Transit".... A "Next Day" order sent
on Friday
(or a 2nd Day sent on Thursday)
will be delivered on Monday....
you Can
pay $13+ EXTRA for Saturday
Delivery- IF it's available in your area.
"Next Day Air" is dispatched as "SAVER" 
UPS
Ground Ship Time
Since
the Post Office is, now, using "Zone
Pricing"- We will have to research
the shipping
or mailing costs on individual basis'. We will
send your
order by the best "all-around" method
we can cipher-up. There
are now Too Many
Variables betwixt UPS & USPS to "rubber stamp"
ship costs any more. Very
Small orders- like 10-20 sets of flights, some
shafts, and/or small bags of
tips are sent via First
Class Mail and *should* cost $3.95... which Is our
Minimum shipping & handling fee. If we feel we should
place your order
in a Box.... $4.15
As of the 2012 USPS Increase-
we are
Still Holding to this Minimum.
Most Orders weighing Under
Two Pounds will
be sent via Priority Mail (with Delivery
Confirmation).
The minimum ship cost will be $5.95
We reserve the option of insuring certain
orders.
We are Freezing the One Pound (or less)
rate, Again! If
we ca fit your order in a
Small Flat Rate Box (8-58"x5-3/8"x1-5/8")...
then the shipping would be
$5.95 via Priority Mail. This would be an
order like one set of darts with (or w/o) a
few Small accessories (flites,
shafts, etc)
ALL Darts Sets Should ship via Priority Mail! One
Pound or less in a larger Box will ship for under $6.95 Orders
Over four pounds should be sent via
UPS or SpeeDee...unless you reside in
an extended area
zip code that UPS uses to tack an Additional
$3.00+
"Extended Residential" fee. Note:
ALL UPS packages sent to locations
deemed "residential" are automatically
charged
an additional $3.00+ per box by UPS
You
can save a few bucks by having your order
shipped to a (verified) Commercial,
Business
location:
such as Where-You-Work. Of
Course- all charges go up as the weight does. ANY
Mail returned to us because of an incorrect address
submitted by the customer:
The customer WILL be
required to pay the Actual Remailing Cost + Fees!
NO EXCEPTIONS Please
remember:
INTERNATIONAL SHIPPING WILL
be higher than the "estimated"
minimum
charges in our checkout form!!! International
customers are responsible
for duties and taxes in their country.
Questions?...Call us @
1.800.726.7085
or E-Mail
BRD! DELIVERY
INFO & CLAIMS
Please
Note: We require that all Delivery Enquiries be reported within 2 days of "confirmed"
delivery dates.
Internet Customers ARE sent either Delivery Confirmation
Numbers -when their order is sent via the Post Office- OR- If the order is shipped
via UPS- you Will receive an e-mail from "QuantumViewNotify@ups.com"
notifying you of your tracking number(s) on the evening of the ship date.
Any Damage or shortages MUST Be reported within two days of delivery!
USPS
orders that are Delivery Confirmed- that are Not received by the recipient MUST
be reported to your Local Postmaster within 48 hours of Confirmed Delivery- so
that a "fresh" carrier follow-up can be made by the Postal Authorities.
Also- a Report must be filed with the Postmaster AND your local Police.
Theft
of mail is a Federal Offense.
UPS Orders that show delivery- yet
are not received by the customer should be reported That Day to BRD (us)
at 1.800.726.7085 so that we can contact UPS ASAP. DAMAGE
CLAIMS
Please
Note: We require that all damages be reported within 24 Hours of Delivery.
Big River Darts will file all damage claims.
Visible Damage: When
your order is delivered you should immediately inspect the carton for any potential
damage that may have occurred during shipment. Always check the underneath of
the box. It is normal for the carton to show some wear; however, if damage did
occur, do not accept the package until the delivery person has noted on the delivery
receipt or freight bill the nature and extent of damage. If you are unable to
fully inspect your item at the time of delivery, you MUST note upon signing for
the package that your shipment is accepted "SUBJECT TO FURTHER INSPECTION".
You and the delivery person should sign and date the delivery receipt and you
should receive a copy for your records. Notify us immediately by calling 1-866.55.DARTS
and we will do everything necessary to resolve the problem in a timely manner.
If there is extensive damage to the carton, refuse the order and call us immediately
at 1-866.55.DARTS.
We will promptly launch an investigation.
Concealed
Damage: If upon inspecting your order, you find damage to a product that was not
seen at the time of delivery, call us immediately at 1-866.553.2787 and we will
do everything necessary to repair or replace your product at no additional cost
to you. Keep all shipping cartons for inspection. Any requests for concealed
damage after 2 days of receipt of delivery will be accepted, but charges for replacement
parts and shipping will be at the expense of the customer.
RETURNS:
Remember:
FLIGHTS and SHAFTS MAY VARY on Darts Sets.
New,
unused products and materials (in 100% Mint and resaleable condition) may be returned
within fourteen (14) days for credit or exchange, provided that:
1) Prior approval is obtained from Big River Darts (Via email or telephone)
2) Products are still in their original box (incl. labels) and packing.
3)
Products have not been used (are in 100% new condition). Darts tossed in threes
Will Nick.
4) Products have been returned at buyers expense (Shipping charges
can not be reimbursed)
5) Credit for returned product in the amount of $20.00
or less is refunded as a store credit/coupon. Returns valued greater than $20.00
will be credited to cardholder's card or paypal account. Defective
products (Manufacturer's) may be returned with prior approval for exchange or
credit.
All claims for defective product must be made within 14 days of receipt
of the order Please
Note: A 15% restocking fee may be applied to all returned, non-defective merchandise.
Merchandise
Returned Must be in "Absolute Mint Condition" upon arrival back to our
store. This includes ALL Packaging and 'innards' that any products came in/with.
Small accessories, such as flights, tip,shafts,etc are NOT Returnable- except
for exchange of Identical Item in a different length or color.
Nothing, returned, shall be accepted without an "RA Number" (issued
by us) on the shipping label with on a copy of your invoice! The Customer will
be responsible for all shipping (Each Way) incurred for exchanging -or returning
anything for any reason other than a defective item(s) or a mistake on our part.
Items received in Pristine Condition may be exchanged for equal value. Anything
returned for credit back to a Card or PayPal Will be assessed a 15% Re-Stocking
Fee (at our discretion).
Items deemed Not Saleable as "New" may
be returned to you- or an 'assessed value' offered (nothing 'used' applies).
Refunds
shall be issued within 10 Days of receipt and inspection of returned item(s). INTERNATIONAL
Warranty Actions:
Items still covered under
Warranty Will Require the customer to Ship the item(s) back at their own expense
for warranty-work or return. Or- if return is not necessary... Consumer will pay
shipping for the replacement item. If 'two-way' shipping happens- BRD will pay
for the second shipping instance. This does not apply to Brand New Defective Items. CANCELED
or Non-Claimed ORDERS
Orders
"Pulled" - yet not completed' that are cancelled by the customer OR
BRD will be charged a 15% Restocking Fee for the merchandise. No Exceptions. We,
often, Re-order the item(s) for re-stocking immediately after you place your order.
This may include orders deemed fruitless from Declined credit cards or poorly
submitted shipping addresses. Lack of Prompt Communications with us will Never
do your "side of the story" Any Good. Please reply to our phone messages
and WATCH yer EMAIL!... ...especially for messages from shipping242
(at) edarts, dart(dot)guy (at) edarts, or QuantumViewNotify (at) UPS. | 
