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Return
Policy
EDARTS SHIPPING INFO
We
will do our Best to send your order
via the most efficient (service + cost)
method per each circumstance!
All
Merchandise (and catalogs) are dispatched
via UPS, USPS, or FedEx (rarely).
We
use Delivery Confirmation on Most Orders!
Randy makes a Daily Pickup (mon-fri)
We
Do Not, normally, ship on Saturday or Sunday.
Sat. and Sun. are also Not considered
"Days in Transit".... A "Next Day" order sent
on Friday (or a 2nd Day sent on Thursday)
will be delivered on Monday....
you Can pay $12+ EXTRA for Saturday
Delivery- IF it's available in your area.
"Next Day Air" is dispatched
as "SAVER"
UPS
Ground Ship Time
Since
the Post Office is, now, using "Zone
Pricing"- We will have to research the shipping
or mailing costs on individual basis'. We will
send your order by the best "all-around" method
we can cipher-up. There are now Too Many
Variables betwixt UPS & USPS to "rubber stamp"
ship costs any more.
Very
Small orders- like 10-15 sets of flights, some
shafts, and/or small bags of tips are sent via First
Class Mail and *should* cost $3.20... which Is our
Minimum shipping & handling fee
Most
Orders weighing Under Two Pounds will
be sent via Priority Mail (with Delivery
Confirmation). The minimum ship cost will be $6.95
We reserve the option of insuring certain orders.
IF
we can keep the packaged item Under
One Pound... then the shipping would be
$5.95 via Priority Mail. This would be an
order like one set of darts with (or w/o) a
few Small accessories (flites, shafts, etc)
Additional
Pounds (or parts thereof) add
$1.50 to the Postage Costs.
Orders
Over two pounds should be sent via
UPS...unless you reside in an extended area
zip code that UPS uses to tack an Additional
$3.00+ "Extended Residential" fee.
Note:
ALL UPS packages sent to locations
deemed "residential" are automatically charged
an additional $3.50 per box by UPS
You can save a few bucks by having your order
shipped to a (verified) Commercial, Business
location:
such as Where-You-Work.
Of
Course- all charges go up as the weight does.
ANY
Mail returned to us because of an incorrect address
submitted by the customer: The customer WILL be
required to pay the Actual Remailing Cost + Fees!
NO EXCEPTIONS
Please
remember:
INTERNATIONAL SHIPPING WILL
be higher than the "estimated" minimum
charges in our checkout form!!!
International
customers are responsible
for duties and taxes in their country.
Questions?...Call
us @ 1.800.726.7085
or E-Mail
BRD!
DELIVERY
INFO & CLAIMS
Please Note:
We require that all Delivery Enquiries be reported within 2 days
of "confirmed" delivery dates.
Internet Customers ARE sent either Delivery Confirmation Numbers
-when their order is sent via the Post Office- OR- If the order
is shipped via UPS- you Will receive an e-mail from "QuantumViewNotify@ups.com"
notifying you of your tracking number(s) on the evening of the ship
date.
Any Damage or shortages MUST Be reported within two
days of delivery!
USPS
orders that are Delivery Confirmed- that are Not received by the
recipient MUST be reported to your Local Postmaster within 48 hours
of Confirmed Delivery- so that a "fresh" carrier follow-up
can be made by the Postal Authorities. Also- a Report must be filed
with the Postmaster AND your local Police.
Theft of mail is a Federal Offense.
UPS Orders that show delivery-
yet are not received by the customer should be reported That
Day to BRD (us) at 1.800.726.7085 so that we can contact UPS
ASAP.
DAMAGE
CLAIMS
Please
Note: We require that all damages be reported within 24 Hours
of Delivery.
Big River Darts will file all damage claims.
Visible Damage: When your order is delivered you should immediately
inspect the carton for any potential damage that may have occurred
during shipment. Always check the underneath of the box. It is normal
for the carton to show some wear; however, if damage did occur,
do not accept the package until the delivery person has noted on
the delivery receipt or freight bill the nature and extent of damage.
If you are unable to fully inspect your item at the time of delivery,
you MUST note upon signing for the package that your shipment is
accepted "SUBJECT TO FURTHER INSPECTION". You and the
delivery person should sign and date the delivery receipt and you
should receive a copy for your records. Notify us immediately by
calling 1-866.55.DARTS and we will do everything necessary to resolve
the problem in a timely manner. If there is extensive damage to
the carton, refuse the order and call us immediately at 1-866.55.DARTS.
We will promptly launch an investigation.
Concealed Damage: If upon inspecting your order, you find damage
to a product that was not seen at the time of delivery, call us
immediately at 1-866.553.2787 and we will do everything necessary
to repair or replace your product at no additional cost to you.
Keep all shipping cartons for inspection. Any requests for
concealed damage after 2 days of receipt of delivery will be accepted,
but charges for replacement parts and shipping will be at the expense
of the customer.
RETURNS
Merchandise Returned
Must be in "Absolute Mint Condition" upon arrival back
to our store. This includes ALL Packaging and 'innards' that any
products came in/with.
Small accessories, such as flights, tip,shafts,etc are NOT Returnable-
except for exchange of Identical Item in a different length or color.
Nothing, returned, shall be accepted without an "RA Number"
(issued by us) on the shipping label AND on a copy of your invoice!
The Customer will be responsible for all shipping (Each Way) incurred
for exchanging -or returning anything for any reason other than
a defective item(s) or a mistake on our part.
Items received in Pristine Condition may be exchanged for equal
value. Anything returned for credit back to a Card or PayPal Will
be assessed a 15% Re-Stocking Fee.
Items deemed Not Saleable as "New" may be returned to
you- or an 'assessed value' offered (nothing 'used' applies).
CANCELED
or Non-Claimed ORDERS
Orders "Pulled"
- yet not completed' that are cancelled by the customer OR BRD will
be charged a 15% Restocking Fee for the merchandise. No Exceptions.
We, often, Re-order the item(s) for re-stocking immediately after
you place your order.
This may include orders deemed fruitless from Declined credit cards
or poorly submitted shipping addresses. Lack of Prompt Communications
with us will Never do your "side of the story" Any Good.
Please reply to our phone messages and WATCH yer EMAIL!... ...especially
for messages from shipping543 (at) edarts,
dart.guy (at) edarts, or QuantumViewNotify(at)UPS.
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