Rates Went Up on January 21, 2018
We will maintain most
minimums for another year
This is our first postage raise in two years!
International Postage SKYROCKETED in 2015
Our Shipping Day ENDS at 4PM (CST)
will do our Best to send your order
via the most efficient (service + cost)
method per each circumstance!
If you doubt Anything,
Here- Please CALL US!
Can NOT Use any shopping cart plug-in to
Accurately determine fair shipping
our customers. We do Every Order Manually to
Best determine your
an Approximate Shipping Rate
Note that these are
Actual Weight Quotes!
We, Often, utilize USPS
Flat Rate Shipping Boxes.
*Most* orders do Not ship Over the Two-Pound Rate.
All Merchandise is dispatched
via UPS, USPS, Spee-Dee, or FedEx (rarely).
now use SPEE-DEE to dispatch parcels to customers in:
Illinois, Indiana, Iowa,
and- Both Dakotas! Saving you Money!
Daily at NOON
use Delivery Confirmation whenever available!!
Must be Requested
We reserve the right to institute insurance
when deemed necessary.
This happens on Higher Value Orders.
Randy makes a Daily Pickup (mon-fri)
Do Not, normally, ship on Saturday or Sunday.
Sat. and Sun. are also Not considered
"Days in Transit".... A "Next Day" order sent
(or a 2nd Day sent on Thursday)
will be delivered on Monday....
pay $13+ EXTRA for Saturday
Delivery- IF it's available in your area.
"Next Day Air" is dispatched as "SAVER"
Ground Ship Time
the Post Office is, now, using "Zone
Pricing"- We will have to research
or mailing costs on individual basis'. We will
order by the best "all-around" method
we can cipher-up. There
are now Too Many
Variables betwixt UPS & USPS to "rubber stamp"
ship costs any more.
Small orders- like 10-20 sets of flights, some
shafts, and/or small bags of tips are sent via First
Class Mail and *should* cost $4.45... which Is our
Minimum shipping & handling fee.
This cost should be good for orders 8 ounces or less.
As of the 2016 USPS Increase - we are
Forced to raise the postage for the first time in 5 years
Orders weighing Under Four Pounds will
be sent via Priority Mail (with Delivery
Confirmation). The minimum ship cost will be $6.95
We reserve the option of insuring certain
we can fit your order in a
Small Flat Rate Box (8-58"x5-3/8"x1-5/8")...
then the shipping would be
$6.95 via Priority Mail. This would be an
order like one set of darts with (or w/o) a
few Small accessories (flites,
ALL Darts Sets Should ship via Priority Mail!
Pound or less in a larger Box will ship for under $7.95
Over four pounds should be sent via
UPS or SpeeDee...unless you reside in
an extended area
zip code that UPS uses to tack an Additional
"Extended Residential" fee.
ALL UPS packages sent to locations
deemed "residential" are automatically
an additional $3.00+ per box by UPS
can save a few bucks by having your order
shipped to a (verified) Commercial,
such as Where-You-Work.
Course- all charges go up as the weight does.
Mail returned to us because of an incorrect address
submitted by the customer:
The customer WILL be
required to pay the Actual Remailing Cost + Fees!
INTERNATIONAL SHIPPING WILL
be MUCH higher than the "estimated" minimum
charges in our checkout form!!!
customers are responsible
for duties and taxes in their country.
Questions?...Call us @
INFO & CLAIMS (Terms
do Not receive a Shipping Notice within Two Days- You Must contact
us. We will re-send the notice ASAP.
Any issues with the USPS After Delivery is Confirmed MUST Be taken-Up
In-Person with your Local Postmaster. We recommend Not
Calling their 800 Number or speaking to a Desk Clerk!
We require that all Delivery Enquiries be reported within 2 days
of "confirmed" delivery dates.
Internet Customers ARE sent either Delivery Confirmation Numbers
-when their order is sent via the Post Office- OR- If the order
is shipped via UPS- you Will receive an e-mail from "QuantumViewNotify@ups.com"
notifying you of your tracking number(s) on the evening of the ship
Any Damage or shortages MUST Be reported within two
days of delivery!
orders that are Delivery Confirmed- that are Not received by the
recipient MUST be reported to your Local Postmaster within 48 hours
of Confirmed Delivery- so that a "fresh" carrier follow-up
can be made by the Postal Authorities. Also- a Report must be filed
with the Postmaster AND your local Police.
If you have not received a mailed parcel within 7 days of mailing
date- you Must Contact Us to follow-up on the shipment.
Theft of mail is a Federal Offense....
as is falsifying claims with the USPS.
UPS Orders that show delivery-
yet are not received by the customer should be reported That
Day to BRD (us) at 1.800.726.7085 so that we can contact UPS
Note: We require that all damages be reported within 24 Hours of Delivery.
Big River Darts will file all damage claims.
Visible Damage: When
your order is delivered you should immediately inspect the carton for any potential
damage that may have occurred during shipment. Always check the underneath of
the box. It is normal for the carton to show some wear; however, if damage did
occur, do not accept the package until the delivery person has noted on the delivery
receipt or freight bill the nature and extent of damage. If you are unable to
fully inspect your item at the time of delivery, you MUST note upon signing for
the package that your shipment is accepted "SUBJECT TO FURTHER INSPECTION".
You and the delivery person should sign and date the delivery receipt and you
should receive a copy for your records. Notify us immediately by calling 1-866.55.DARTS
and we will do everything necessary to resolve the problem in a timely manner.
If there is extensive damage to the carton, refuse the order and call us immediately
We will promptly launch an investigation.
Damage: If upon inspecting your order, you find damage to a product that was not
seen at the time of delivery, call us immediately at 1-866.553.2787 and we will
do everything necessary to repair or replace your product at no additional cost
to you. Keep all shipping cartons for inspection. Any requests for concealed
damage after 2 days of receipt of delivery will be accepted, but charges for replacement
parts and shipping will be at the expense of the customer.
FLIGHTS and SHAFTS MAY VARY on Darts Sets.
unused products and materials (in 100% Mint and resaleable condition) may be returned
within fourteen (14) days for credit or exchange, provided that:
1) Prior approval is obtained from Big River Darts (Via email or telephone)
2) Products are still in their original box (incl. labels) and packing.
Products have not been used (are in 100% new condition). Darts tossed in threes
4) Products have been returned at buyers expense (Shipping charges
can not be reimbursed)
5) Credit for returned product in the amount of $20.00
or less is refunded as a store credit/coupon. Returns valued greater than $20.00
will be credited to cardholder's card or paypal account.
products (Manufacturer's) may be returned with prior approval for exchange or
All claims for defective product must be made within 14 days of receipt
of the order
Note: A 15% restocking fee may be applied to all returned, non-defective merchandise.
Returned Must be in "Absolute Mint Condition" upon arrival back to our
store. This includes ALL Packaging and 'innards' that any products came in/with.
Small accessories, such as flights, tip,shafts,etc are NOT Returnable- except
for exchange of Identical Item in a different length or color.
Nothing, returned, shall be accepted without an "RA Number" (issued
by us) on the shipping label with on a copy of your invoice! The Customer will
be responsible for all shipping (Each Way) incurred for exchanging -or returning
anything for any reason other than a defective item(s) or a mistake on our part.
Items received in Pristine Condition may be exchanged for equal value. Anything
returned for credit back to a Card or PayPal Will be assessed a 15% Re-Stocking
Fee (at our discretion).
Items deemed Not Saleable as "New" may be returned to
you- or an 'assessed value' Might be offered (nothing 'used'
applies). All shipping involved will be at the buyer's expense.
shall be issued within 10 Days of receipt and inspection of returned item(s).
Items still covered under
Warranty Will Require the customer to Ship the item(s) back at their own expense
for warranty-work or return. Or- if return is not necessary... Consumer will pay
shipping for the replacement item. If 'two-way' shipping happens- BRD will pay
for the second shipping instance. This does not apply to Brand New Defective Items.
or Non-Claimed ORDERS
"Pulled" - yet not completed' that are cancelled by the customer OR
BRD will be charged a 15% Restocking Fee for the merchandise. No Exceptions. We,
often, Re-order the item(s) for re-stocking immediately after you place your order.
This may include orders deemed fruitless from Declined credit cards or poorly
submitted shipping addresses. Lack of Prompt Communications with us will Never
do your "side of the story" Any Good. Please reply to our phone messages
and WATCH yer EMAIL!... ...especially for messages from shipping242
(at) edarts, dart(dot)guy (at) edarts, or QuantumViewNotify (at) UPS.
at our Ordering Page!